Frequently asked questions about blood tests and medical analyses

Costs, payment and insurance

• What is the cost of private services?

  The price varies depending on the tests requested by your doctor. To find out the exact price, feel free to contact us.

• Are there service or sampling fees?

  No. Only the analyses will be invoiced. There are no fees for sampling.

• Do you handle the claim with my insurance?

  We do not handle any claims. During your appointment, we give you a receipt that you can use to submit a claim to your insurance. If you need an additional receipt, we will be happy to issue another one.

• What payment methods are accepted?

  Visa, MasterCard, American Express, cheques, post-dated cheques and cash. Debit cards are accepted only at our main office (1672 Laurentides Blvd.).

Appointments and results

• How far in advance should I book an appointment?

  We suggest contacting us about a week in advance to make sure you get an appointment at the clinic on the date and time you want.

• How long does it take to get my results?

  The time varies depending on the tests requested by your doctor. For most analyses, results are available within 24 to 48 hours.

• Do I need a medical requisition for lab tests in Quebec?

  Yes, a requisition from a healthcare professional is mandatory for medical analyses in Quebec. Can't get an appointment with your family doctor? Contact your local GMF, call 811 or use Eden Télémed (private) with the code JMA for a discount. Requisitions from outside Canada are accepted in French or English. Some analyses requested by the government, a lawyer or human resources are also possible, with an officially signed document depending on the situation.

• Which laboratory do you work with?

  We work with the CDL laboratory in Montreal, a leader in Quebec since 1993.

Preparing for your blood test

• Do I need to fast before my blood test, at the clinic or at home? If so, for how long?

  It depends on the analyses requested by your doctor. In most cases, a 12-hour fast is required. If in doubt, feel free to contact us.

• Can I drink my morning coffee while fasting?

  No. While fasting, no food or drinks are allowed except water.

• Can I drink alcohol before my tests?

  We recommend not drinking alcohol for 48 hours before your appointment, at the clinic or at home, since some results can be affected. If you have questions, feel free to contact us.

• Can I take my medication on the day of my appointment?

  Check with one of our representatives whether the requested tests require you to take your medication or not, whether the sample is taken at the clinic or at home.

• Can I take my vitamins on the day of my appointment?

  It is recommended to avoid vitamins and supplements for 72 hours before your appointment. Exceptions may apply, so check with your doctor or our team.

• I need to do a urine test and I don't have a container at home. What should I do?

  Some urine analyses require a sterile container, available at pharmacies. If you are unable to travel, our nurses always carry containers with them. Our customer service can also confirm whether a sterile container is required.

Our services and tests

• Do you offer medical tests at home?

  Yes, we offer blood tests and analyses at home for your comfort, in Laval, Montreal, on the North Shore and the South Shore.

• What types of tests do you offer?

  We offer a full range of tests, including blood tests, Holter monitors, ABPM, ECG and more.

• Where can I get a Holter or ABPM installed?

  We install Holter monitors and ABPM only at our Vimont office in Laval. The equipment must be returned to the same location within the time frame indicated by our team.